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Cancellation Policy

Last Updated: October 2025

Thank you for choosing Inolty 💙
We understand that sometimes you may need to cancel an order. Please review our cancellation terms carefully before placing your purchase.

1. Order Cancellation Before Shipping

  • Orders can be canceled only before shipment.

  • To request a cancellation, you must contact our customer support within 12 hours of placing the order.

  • Once the order has been processed or shipped, it cannot be canceled under any circumstances.

📧 To cancel an order, please email us at: info@inolty.com
Include your order number, full name, and reason for cancellation.

2. Orders Already Shipped

Once an order has been dispatched, it cannot be canceled, returned, or refunded.
If you no longer wish to keep the product after receiving it, please refer to our Exchange Policy, as we offer exchange only within 14 days (no returns or refunds).

3. Cancellation of Digital Products or Services

For any digital products or online services, cancellation is not possible once access has been granted or the product has been downloaded or used.

4. Refusal of Delivery

If you refuse to accept the shipment upon delivery, you will still be charged for the shipping costs both ways (delivery and return).

5. Order Modification

If you need to change product details, shipping address, or contact info, please contact us immediately after placing your order.
Modifications can only be made before shipping.

6. Company Rights

Inolty reserves the right to:

  • Cancel any order due to stock unavailability, payment issues, or system errors.

  • Refuse or limit future orders from customers who repeatedly cancel without valid reasons.

7. Contact Us

If you have any questions about our Cancellation Policy, please contact us:
📧 info@inolty.com
🌐 www.inolty.com