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Return Policy

Last Updated: October 2025

Thank you for shopping with Inolty 💙
We value your trust and satisfaction. Please read our return policy carefully before making a purchase.

1. No Return Policy

All sales on Inolty are final.
We do not accept returns or issue refunds for any reason, including change of mind, incorrect selection, or dissatisfaction with the product.

2. Exchange Only

We offer exchange only under specific conditions:

  • You may request an exchange within 14 days of receiving your order.

  • The product must be unused, undamaged, and in its original packaging.

  • Exchanges are available for the same item or another of equal value only.

3. Damaged or Faulty Products

  • We do not offer returns or exchanges for products that are damaged, used, or malfunctioning after delivery.

  • Electronics and clothing items are considered fragile and sensitive, and we are not responsible for any damage caused after purchase or during use.

  • Please inspect your order immediately upon receipt and report any major issues to our support team within 24 hours.

4. Shipping Costs

  • Customers are responsible for all shipping costs associated with exchanges.

  • We do not provide prepaid return labels.

  • If you request an exchange, both the return and re-delivery shipping fees must be covered by you.

5. How to Request an Exchange

If you wish to exchange an eligible item, please contact us at:
📧 info@inolty.com
Include your order number, a clear description of the issue, and photos (if applicable). Our team will review your request and provide instructions for the exchange process.

6. Non-Exchangeable Items

We cannot accept exchanges for:

  • Used or damaged products.

  • Items missing original packaging or accessories.

  • Products that are customized, clearance, or discounted.

7. Contact Us

If you have any questions regarding this Return Policy, please contact us:
📧 info@inolty.com
🌐 www.inolty.com